I've tried addressing certain issues immediately, but sometimes that creates negativity. Half of the success for a waiter lies in their ability to maintain a happy and benevolent demeanor while they work. Addressing certain things mid-stream often derails their mood and poisons the environment for everyone. It's often best to address things before or after the shift in order to keep spirit up.
I can understand how depersonalizing problems might be viewed as weak. There are times when I feel like it *IS* a less intensive method for dealing with issues. But if you go back to the previous paragraph, I'm not always sure that doing things in a strong and aggressive manner is best for the environment. I'd prefer for waiters, when they have conflict between one another, to dispassionately release their frustration and talk to people about it calmly before or after the shift. With that desire, it seems most logical for me to act in the same manner. Since I try to view myself as a coworker more than a superior, I feel I should follow the same set of behavior standards that I set for the people that work with me.
Re: another point of view
I can understand how depersonalizing problems might be viewed as weak. There are times when I feel like it *IS* a less intensive method for dealing with issues. But if you go back to the previous paragraph, I'm not always sure that doing things in a strong and aggressive manner is best for the environment. I'd prefer for waiters, when they have conflict between one another, to dispassionately release their frustration and talk to people about it calmly before or after the shift. With that desire, it seems most logical for me to act in the same manner. Since I try to view myself as a coworker more than a superior, I feel I should follow the same set of behavior standards that I set for the people that work with me.